1. Who these terms are between

These terms apply between Irwell Commercial Cleaning Ltd and the business, managing agent, management company or practice that engages us. They are business to business terms. Nothing here is intended to apply to a consumer contract.

Where you have a signed cleaning agreement with us, that agreement takes precedence on any point it covers. These terms fill the gaps.

2. Quotes and what they are based on

A written quote holds for 30 days from its date. After that we will normally honour it, and we reserve the right to requote where wage rates, consumable costs or the scope have moved.

Every quote is based on the written specification issued with it and on the conditions observed at the site visit: the areas measured, the floor finishes noted, the washroom count, the access arrangements and the occupancy pattern you described. If any of those turn out to be materially different from what was presented, we will tell you before starting and agree a revised figure in writing.

Verbal quotes are indicative. The figure that binds either party is the one in the written quote.

3. Contract term and notice

The term and the notice period are set out in your agreement. A rolling monthly agreement is available on most contracts, and where it applies the notice period is confirmed in writing before you sign. Read that clause and check it against your own procurement rules before signing anything.

Longer fixed terms are sometimes offered at a lower rate, typically where dedicated machinery, a daytime post or significant mobilisation cost is involved. Where a fixed term applies, early termination provisions are stated in the agreement.

Either party may terminate for material breach that has not been remedied within a reasonable period after written notice.

4. Access, keys and site conditions

You give us safe access to the site at the agreed times, along with whatever is needed to use it: keys, fobs, access codes, alarm codes, building inductions and permits. Keys and fobs are signed for and logged. Tell us promptly when a code changes.

You provide access to water, power and a place to store equipment where the specification depends on them, and you tell us about hazards, restricted areas and any site rules before we start.

Where we cannot get in at the agreed time through no fault of ours, the visit is treated as delivered and charged. We will always try to reschedule first.

5. Changing the specification

The specification is the document both parties work to. It can be changed at any time by written agreement, and it should be reviewed whenever the site changes: a floor taken or handed back, a fit-out completed, a change of occupancy pattern, a new clinical area opened.

Where a change increases or reduces the hours, the monthly fee is adjusted from the date the change takes effect. We will set out the hours behind any adjustment.

Additional work outside the specification, such as a one off deep clean, carpet extraction or a builders’ clean, is quoted separately and confirmed in writing before it starts.

6. Payment

Contract cleaning is invoiced monthly in advance unless your agreement says otherwise. One off work is invoiced on completion. Payment terms are 30 days from the date of invoice.

Consumables, periodic work and any agreed additional work appear as separate lines on the invoice.

Late payment may attract statutory interest and reasonable recovery costs under the Late Payment of Commercial Debts (Interest) Act 1998. Where an invoice is disputed, tell us within 14 days of receipt and pay the undisputed part while we resolve it.

7. Cancellation and suspension of visits

Cancel or move an individual scheduled visit by giving us at least 24 hours’ notice and it will not be charged. Less notice than that, or no access on the day, and the visit is charged at the scheduled rate, because the labour is already committed.

Planned building closures, shutdown periods and holiday closures should be given to us at least two weeks ahead so the schedule and the invoice can be adjusted.

For one off work, cancellation more than five working days before the booked date is free of charge. Inside five working days, we may charge for costs already committed, including machinery hire and booked access slots.

8. Standards and putting things right

We work to the written specification. If a task is missed or falls below standard, tell your account manager. We will put it right at the next scheduled visit at no extra charge, and it will be recorded on the monthly audit so there is a written trail.

Where a defect in our work causes damage, tell us within seven days of discovering it so we can inspect while the evidence is fresh.

We will not be responsible for wear, fading, shrinkage, adhesive failure or damage arising from the existing condition of a surface, from a manufacturer’s finish, or from a material we advised against cleaning by a particular method. Where a floor, fabric or surface carries a risk, we say so before the work and record it.

9. Your property and our people

Cleaners do not move paperwork, laptops, personal items or equipment carrying live work, and they do not enter areas the specification marks as restricted.

Our staff work under our supervision and direction. You do not instruct them to carry out tasks outside the specification. If you need something extra, ask the account manager so it is priced, risk assessed and recorded.

10. Staff transfer

Where a cleaning contract transfers between suppliers, the Transfer of Undertakings (Protection of Employment) Regulations 2006 usually apply as a service provision change. Staff assigned to the site normally transfer to the incoming contractor on their existing terms and conditions, with continuity of service preserved. The outgoing contractor must provide employee liability information within the statutory period, and both parties have duties to inform and consult employee representatives.

Both parties will co-operate in good faith with that process, including at the end of our contract with you. ACAS and gov.uk publish plain guidance on TUPE and we recommend reading it before any change of supplier.

11. Liability

We maintain the insurance required for the work we carry out. Details are supplied on request.

Neither party excludes liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be excluded.

Subject to that, our total liability arising out of or in connection with the contract in any twelve month period is limited to the total charges paid by you under that contract in the same period. Neither party is liable to the other for loss of profit, loss of business, loss of contract or any indirect or consequential loss.

Neither party is liable for failure to perform caused by events outside reasonable control, including severe weather, flooding, loss of utilities, building closure or the withdrawal of access by a landlord or managing agent.

12. Confidentiality and data

Each party keeps the other’s confidential information confidential and uses it only for the purposes of the contract. Our handling of personal data is set out in the privacy policy on this site.

13. Governing law

These terms and any dispute arising from them are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

Last reviewed September 2026.